Christmas Pillow Wrap - North Pole Trading

Shipping & Delivery Information

Many of our items are handcrafted to order. These custom items require additional time before they can be shipped. Please see the processing time of each item just above it's price listing. This processing time will be added to the estimated ship time to determine your expected delivery.

We currently ship to the domestic US. All shipping is estimated based on weight of your total order.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items, whether they are custom, and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Returns Policy

We take a lot of care and pride in creating handcrafted items for our customers. Certainly our goal is to make sure customers are super happy with all their purchases from LWS. But we also know... stuff happens.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Custom orders including those with monogram or custom embroidery may not be returned. Shipping fees will not be refunded.

Your item must be in the same condition that you received it, unworn or unused and in its original packaging.

To start a return, browse on over to our contact page and let us know your order number, name and what's going on with your item or order. Please do not return your item until we have corresponded.

Once we confirm we can accept your return, we'll send instructions on how and where to send your package.

Damages and issues

Be sure to take a good look at your items when you receive them to make sure there was no damage during shipping. Let us know if there is damage or you've received the wrong item so we can make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

Unfortunately, we cannot accept returns on gift cards.